Guides
Multi-surface workflows for the jobs customers actually do in Human Behavior: triage errors, watch sessions, explain dips, ask Home, and create agents.
Guides walk through real jobs that cross more than one page. Start here when you already have data flowing and want to use the product the way teams actually use it — not when you need every control labeled.
When to use Guides vs Product
- Guides — “I need to get this outcome.” You follow a path across Issues, Replays, Home, Dashboard, Agents, and more.
- Product — “What does this control do?” Slim reference for one surface.
- Get started — Access, install, and first answer after we unlock your workspace. Finish that before these guides.
Investigate
Triage a production error
Issues → linked Replay → decide Resolve, Ignore, or Mute.
Watch a confusing session
Replays list → player + activity panel → jump to the right next page.
Understand
Explain a traffic or conversion dip
Dashboard pulse → Funnel or page breakdown → matching Replays.
Ask Home, then verify the evidence
Plain-language question → follow citations into Dashboard, Replays, or Issues.
Automate
Before you start any guide
You need a project with verified data: at least one replay, and ideally an error or two if you are practicing triage. Empty projects teach empty states, not workflows.