Product pages

Overview

Replays list: columns, empty states, issue-scoped filters, live sessions, and how to open the player.

What is a replay?

A session replay reconstructs what a visitor saw and did (pages, clicks, scrolls, etc.). It is not a webcam video of the person.

Route: /projects/:id/replays
Sidebar: Replays

Replays list
Screenshots use a synthetic Docs Demo project, not customer data.

Page layout

RegionPurpose
Top barSame filter/date/refresh/live-users chrome as Dashboard
Scoped chipAppears when deep-linked from an issue or replay set
Left list (~320px)Sessions to open
Right playerOpens when you select a session — see Player

How to open a replay

  1. Optionally set date range / filters (same system as Dashboard).
  2. Click a row in the left list.
  3. Use the player controls on the right.
  4. Close player to return focus to browsing.
ParamMeaning
replay=:idOpen this replay in the player
issue=:issueIdScope list to replays linked to an issue
sessions=…Scope to a replay set
t=:epochMsSeek player to an absolute time (epoch milliseconds)
shared range / filtersSame as other analytics pages

When issue or sessions is set, a chip appears like Issue / Replay set · is · N matching replay(s) with Remove replay filter.

Gotcha: replay / issue / sessions / t are page-specific so list paging does not constantly reset them.

Live vs archived

  • Live / processing rows may poll about every 15s.
  • Live sessions use a streaming player path; archived sessions use the standard session player.
  • Heartbeats from the SDK power “someone is here now” style presence.

Empty & error states

StateCopy / controlsMeaning
SDK not connectedNo replays yet · Install Human Behavior · More optionsView demo, Book a callInstall first
Connected, none yetNo replays yet / Sessions will appear here once recorded.Generate traffic
ErrorRetryTransient failure
LoadingList skeletons; infinite scroll spinnerWait / scroll

Privacy warning (beginners)

Replays can show on-screen text. Configure redaction before recording sensitive apps (healthcare, passwords, secrets).